Latest Update

The latest version of CloutHub is 1.18.3 for Android & Apple, and 1.0.0.1 (Released 12/1/2020).

20201124-release_notes

H E L P   V I D E O S

Inviting Your Connections

Inviting Your Connections

  5. How to Invite Contacts

  6. How to Invite Twitter 

Personal Post Options

Personal Post Options

  31. How to Edit a Post

  32. How to Delete a Post

Members Post Options

Members Post Options

  33. How to Hide a Post

  34. How to Report a Post

  35. How to Report a User

  36. How to Block a User

Frequently Asked Questions with Account

Okay, I've just created an account. What should I do?

The key to getting started on CloutHub is to connect with other users and begin engaging. We encourage you to take the following steps; 

  1. Set up your personal profile. You will want to add your picture and a header picture. Be sure to answer the required fields. We encourage you to complete your bio and your interests. This will help other users find you based on common interests. Remember on CloutHub none of the information you provide is ever shared with third parties. The information merely helps other users to know what your interests are and they can connect and follow you. 
  2. Use the search bar at the top of the public forum page to search for friends. If you start typing their name you will find them or people with similar names. You can tap on their avatar and see their public profile, what you have in common, read their recent posts and decide to follow or connect with them.
  3. Invite your friends to join. If you go to the side bar menu and click on "My Contacts" you will see your phone contacts and can individually invite some of your friends. They will get a personal invitation from you asking them to join CloutHub. If you go to the Twitter tab and connect with your twitter account, you can send invitations directly to your followers in Twitter. (Twitter only allows 200 followers per 10 minutes to connect to CloutHub so if you have a lot of followers it may take a while for them all to be connected to your invite buttons. 

Is there an easy way to learn how to use CloutHub?

On the mobile app, when you are unsure what a button or icon can do, tap on the orange ? located at the top right corner of the screen to open the help overlay. This will  show you what all the buttons and icons on the current can page do. Just click the X in the bottom right corner to close the help overlay. If you have any questions, you can also contact us at support@clouthub.com.

How do I update my Username, Display Name, & Email?

You can currently update your username, email, and display name through our mobile app.

  1. Tap on the menu icon located at the top left to open the sidebar menu.
  2. Select Edit Profile under your avatar
  3. Tap on the Change button next to the category you want to make the changes.
  4. After you’ve made the changes, tap on Save to update your information.

This will be available in the Desktop soon and we sincerely apologize for this delay.

How do I get my account verified?

The checkmark next to the avatar is a badge that means the account has been verified. If you want you have your account authenticated, you can do so through the mobile app. Below are the steps on how to verify your account.

  1. Tap on the menu icon located at the top left to open the sidebar menu.
  2. Select Settings and then choose Verification.
  3. Select what verification badge you want to apply for: Authenticated Badge are for members. Influencer Badge are for members who are content creators. You will need to provide proof you have an audience. Founder Badge are for members who have contributed to the platform and is recognized by our founder, Jeff Brain.
  4. You will need to submit a photo of yourself with a photo ID (driver's license, school ID, etc.). This will let us know you are the real person using the account. Tap on the Upload button to upload a picture. After you have uploaded the picture, tap on Continue.
  5. Review the Request Verification and make the necessary changes if needed.
  6. Tap on Submit when you are done.

This is just an option and not mandatory.

Why am I getting so many email notification and how do I disable it?

The emails you are receiving is from the Group notifications. You can turn off email notifications in groups by following the steps below:

  1. Go to Groups.
  2. Tap on your avatar located on the right, then select Account Settings.
  3. Select Email & Notifications then toggle on the switch next to Receive email notifications.

How do I change or reset my password?

You can change your password by going to Settings and select Change Password. You will need to provide your current password, enter your new password and verify it.

You can reset your password on the login screen by tapping on the Forgot Password? under the password box. You will need to choose which method to use to receive a verification code (text message for mobile phone or phone call for landline phone) so we can authenticate your account before you can reset your password.

How do I delete my account?

If you want to delete your account, you will need to contact us at support@clouthub.com. When you send in your request, a staff will ask you why you are leaving and will proceed in deleting your account. Your feedback will help us improve our platform. Our staff will make sure your account is completely deleted. This will option will be available to our members in future updates.

Frequently Asked Questions with Forum

My post was just flagged! Am I being censored?

No. When a post is flagged it means it's going through a review process. We use an AI to prevent any inappropriate images such as porn. But sometimes the AI cannot clearly tell what is in an image and so it sends it to our staff for review. Generally this review process only results in a momentary delay and once the post is approved, it will be publish. Posts that violate the Terms of Use will be rejected and members are more than welcome to contact support@clouthub.com if they feel they did not violate the terms. 

CloutHub does not and will never engage in censorship of ideas and issues. We encourage a robust discussion of ideas and issues from all sides. 

Why am I only seeing CloutHub posts in Forum?

We have changed the Public Post Visibility settings for all members to view friends and followers' posts. If you want to change this back to view all members’ posts, please follow the instructions below.

  1. Go to Settings (located on the sidebar menu for mobile app, located at the left window on website).
  2. Choose Public Post Visibility.
  3. Choose View all members’ posts and tap on Save. You can change this back anytime.

If a member is inactive for the next 15 days, it will set it back to view only followers’ posts.

For new members, all posts will automatically be visible for new members for 30 days. Afterwards it will be set to view only followers. This can be modified in Settings.

What's the difference between Friends and Followers?

In the future we will be releasing a Private Hub which is a little similar to the current Forum. In this hub you will only see your friends' post and it will have more features such as chatroom and photo albums that you can share to your friends. For now there is no difference.

Can I edit my post?

Yes you can. Simply tap on your post's option (...) on the top right to open options and select Edit this post.

How do I like a post?

To like a post or comment, tap the lightbulb and it will turn orange indicating you have liked the post.

Why am I still seeing blocked member's posts?

The way our block works is when you block a member, you and the blocked member can no longer see each other's posts starting from the block period. However, you and that member can still see previous posts and comments before the block period. If you are still seeing their post during the block period, please contact support at support@clouthub.com.

How do I unblock a member?

You can unblock a member under Settings. Below are the instructions on how to unblock a member.

Mobile App:

  1. Tap on the menu icon located at the top left to open the sidebar menu.
  2. Select Settings and then choose Blocked Members.
  3. A list will appear of blocked members. Tap on the Unblock button next to the members you want to unblock.

Website:

  1. Tap on Settings located on the left panel.
  2. Choose Blocked Members and a list will appear of blocked members.
  3. Tap on the Unblock button next to the members you want to unblock.

Frequently Asked Questions with Groups

How do I join a group?

If you want to join a group, tap on the group's thumbnail to open their page and then click on the Join Group button. To leave a group, tap on Leave Group button.

I can't delete my post. The delete button isn't working.

We apologize for this and are aware of this issue on the mobile app. The delete and other functions are not working on the mobile but it is working on the website version. We are working on fixing this. Thank you for your patience.

Can I create a new group and if so, how?

Yes, anyone can create a new group. To create a group, we suggest you use our website version on a desktop. Here is the link to our website: https://app.clouthub.com/login. Below are the steps on how to create a group.

  1. Tap on the Groups tab located at the top.
  2. Click on the + icon next to your avatar on the right and select Group.
  3. Fill in your group's information. The color section is the background color for your banner (do not enter color code).
  4. Tap on Create button when you are done.

When you have created a group, you can modify it by adding an icon or image header. You can do so by opening the group page, and then tap on the option icon (...) next to the moderate button. From there you can select to upload an image for icon and banner.

Can I share my group to non-CloutHub members?

You can share your group to CloutHub non-members when you log in to our website at https://app.clouthub.com/login. Below are the instructions.

  1. Tap on the Groups tab located at the top.
  2. Tap on the group’s thumbnail to open their page.
  3. On the right side below the group banner there is a Share Group window. Tap on where you want to share your group: LinkedIn, Facebook, Twitter, WhatsApp or email.

Non-members can view all the posts in the group's page but they cannot interact with members such as like or comment without a CloutHub account. 

How do I delete my group?

To delete your group, tap on the option icon (...) next to the Moderate button on the header and select Delete Group.